This customer charter sets out our commitment at Goldfields Concepts to deliver the highest standard of customer service.
We will continuously work towards improving our relationship with our customers, suppliers, and shareholders and will be guided by the following key pillars:
Pillar 1 : Knowing our customer
We endeavour to understand the customer profile that enables us to anticipate the customer’s design needs and preferences and offer the products and services accordingly.
Pillar 2 : Service that is prompt and efficient
We endeavour to deliver seamless interior design holistic services wherein the customer is aware of the project timeline and also of the steps and requisite documents and materials involved in executing and delivering the final outcome.
Pillar 3 : Transparent and Customized Services
We endeavour to deliver the highest standard of customer experience wherein the customer is given access to the products and services related information and is handled by competent and knowledgeable personnel who will strive to provide good service.